Question 1

Política de devolución y reembolso

Accepted Answer

Your satisfaction matters to us, and we want you to feel at ease when ordering. Here’s how our return and refund policy works:

✅ We’ve got you covered if:
 – Your order never arrives
 – You receive the wrong product or quantity
 – Items are badly damaged during transit

❌ We can’t accept returns or refunds if:
 – You’ve simply changed your mind
 – You don’t enjoy the taste
 (Once the seal is opened, the product can’t be resold for safety and freshness reasons.)

We appreciate your kind understanding, and if you ever run into a problem, just reach out! We’ll be here to help make things right.

Question 2

Politica de envios

Accepted Answer

Where do you ship?
 We ship worldwide! 🌍

Which countries are included in the listed price?
 The price you see already includes shipping to the USA, Canada, United Kingdom, Australia, and Malaysia.

What about other countries?
 No worries, we’ve got you covered. For other destinations, just drop us a quick message. We’ll calculate the shipping and send you a PayPal invoice with the total for your location.

How will my order be shipped?
 All packages are sent via trusted express couriers, so your order reaches you safely and quickly.

Are there any duties or taxes?
 Yes, please note that due to the recent U.S. de minimis policy change, all purchases shipped to the USA are now subject to duties and taxes, which are the customer’s responsibility. Other countries may also charge duties or import taxes depending on local rules.

✨ Not sure how duties work in your country? Don’t worry, we’re happy to guide you through the process so everything is clear and hassle-free.

LIMITED TIME PROMOTION

Café Negro con Ganoderma

con Ganoderma lucidum

Frequently asked questions

Política de devolución y reembolso

Politica de envios